Shipping and Handling
1. We are using PosLaju or other courier company for our parcel shipping. Please make sure yourname, shipping address and contact number is correct. Please note PosLaju service do not ship to PO box address. All orders will be sent out during weekday except public holiday.
2. For in stock item, we ship out on the SAME WORKING DAY if payment are received or cleared before 12.00 noon. Courier company (PosLaju) normally take 1-2 days to make delivery to the address. Sabah and Sarawak may take 2-3 days to make delivery. (Except Saturday, Sunday Public Holidays)
3. For inter-bank or GIRO payment, the order will only be delivered once the transaction of payment is complete which usually takes about 3 working days.
4. All shipment will be carefully packed to avoid damage during the transit.
5. We will inform customer courier tracking number via Email Update Shipping Details once an order is shipped. You can enter the tracking number in PosLaju and click Online Shipment Tracking System to check your delivery status.
Note: Some Poslaju tracking links always shown NO RECORD FOUND, which is confusing, please ONLY track your parcels in below link or call 1300-300-300 for latest update.
Track Your Packages :
6. Delivery sometimes delay is out of our control. Delivery could be delayed due to addressee not around at time of delivery, location address, public holidays or delivery workload of Poslaju.
7. Please contact us if you did not receive your parcel within 3 working days after shipped. We will not responsible for parcel unclaimed after a month from the shipped date.
8. Delivery charges may very depending on the products and weights. Some large volume / heavy weight item will have additional shipping charge to Sabah / Sarawak.